FAQs & Information for HostJane VPS

What is JaneVPS?

Lightning-fast, managed SSD VPS with the power and reliability of a dedicated server.

Core Features

NameDescription
24/7 human supportWe're here for you night and day. Our customer service team is passionate about giving accurate, good support every day.
24-hour free backupsYour data is safe and securely backed up on a 24-hour cycle. We can restore your server to 2 earlier versions.
Free SSL

JaneVPS gives you a free SSL certificate that self-renews every 3 to 6 months.

With root access or through cPanel or Plesk, you can install any commercial SSL.

Fully managed

JaneVPS secures, monitors, and keeps your server stable.

We deal with all software updates, stack issues, malware removal, and security patches.

Top programsJaneVPS supports the latest versions of the best programming languages, including PHP, MySQL, Perl, and Python, to name a few. 
Scalable

When your site’s space and bandwidth needs increasing, JaneVPS is nimble and flexible enough to instantly scale up with ease.

Pay only for what you need at the time.

Root access

Maintain total control over your server’s configuration with root password access. 

JaneVPS has no restrictions including: unlimited domains, sub-domains, emails, MySQL databases, FTP accounts, metrics.

Extreme SpeedJaneVPS runs lightning-fast Intel® Skylake servers that use Solid-State-Drive storage which have no moving parts inside.
Dedicated IP

The IPv4 associated with your JaneVPS is stable and mapped permanently to the server.

You can add 1 additional IPv4 to each VPS you purchase.

Private eyes

If what you’re building or running needs to be behind closed doors, JaneVPS’ firewall can give you 100% privacy.

Only you and those white-listed devices will be able to see your server. Contact support to set up a firewall.

What does fully-managed hosting mean?

Think of “fully managed” like driving a car without needing to know how the carburetor works. Or flying commercial without knowing anything about all those buttons in the cockpit, or how to fly a 747 jet.

With HostJane, we are your website’s mechanics and pilots, letting you get on with your business.

Most importantly, “fully managed” here means that you’re not going to be stranded on your own to figure out what to do if your site or the application you’re running throws a glitch because of some obscure core update needed in the stack… or patch… or some weird security fix needs installing that’s buried in a screen that looks like the Matrix.

We’ll do all that for you. You can stay blissfully unaware of Linux commands and Secure Shell protocols and how the control panel of your website is actually talking to the server hosting it.

Metaphorically sit back and relax. HostJane has you covered.

What is your email handling policy?

JaneVPS allows the freedom to handle DNS records essential for mail delivery and spam protection either locally on the server, at your domain registrar, or with a third-party of your choice.

You can create unlimited email addresses.

e.g. When JaneVPS runs cPanel/WHM app, the server is powerful enough to let you configure MX records, or POP3 and IMAP email locally on the server, or to let your domain registrar’s DNS handle that.

Mailing needs for our non-cPanel VPS instances, e.g. running Joomla, WordPress, or Drupal can also be configured locally on the server.

Note: HostJane has a zero tolerance on spam policy. 

What happens with bandwidth overages?

You will receive an email informing you to upgrade your server and offering options.

If not practical and your server continues above the bandwidth threshold to prevent any bandwidth overage charges, the server will be stopped.

How do I remove the temporary SSL warning?

Open a support ticket and tell us to install your free SSL certificate.

You’ll first need to  point your domain to your server’s A-record which can take up to 72 hours to propagate (though is usually much faster).

DNS takes that long to propagate, which means updating Internet Service Provider (ISP) database nodes around the world. This is the case with any host, regardless of who they are. Unfortunately, while jane is super-fast, she can’t speed up the internet just for you.

Which linux distribution is my VPS running on?

With the exception of cPanel/WHM VPS which runs on CentOS, all JaneVPS servers use the latest Ubuntu version.

Special configurations

We can provide cPanel/WHM on Centos 6 if needed, and Webmin on CentOS 7 and CentOS 6 if you contact us to make a special order at the same prices.

What kinds of content can I host?

We don’t police our customers files, so it’s up to you to ensure you are complying with our AUP.

As a rule of thumb, as long as whatever is on your website can be defined as “legal” in the United States, you won’t have any problems at this host.

How do free backups work?

HostJane makes nightly backups of your entire server files and databases.

We generally always have at least 2 past backups of the entire VPS servers in our system.

HostJane begins overwriting past backups, after 72 hours of storage.

To request a restoration from a past backup, please contact us. There is a $15 data restore admin fee.

Note the restoration process can take up to 60 minutes and during that time your server may be unavailable.

How can I build my site privately before going live?

1) Build before changing DNS

The first method is to wait to point your domain to the server and do the site build on your server’s IP address in your browser.

You access it at: HTTPS://[SERVER’S_IP] for example in Firefox or Chrome.

Search engines won’t pick up your website content while it’s using an IP address.

It’s safe to ignore the temporary SSL browser warning during this time, which happens because it’s using a self-signed SSL certificate.

When you’re ready to go live, point your domain and we can install your free SSL certificate to remove the browser warning.

2) Private eyes feature

The second method to run a private server is to request HostJane to set up a firewall on your server so only you (and the people you want to) can see your server.

Is DDoS protection offered?

During the most common forms of Distributed Denial of Service (DDoS) attack, JaneVPS has an anti-DDoS system that analyzes, filters, and blocks malicious events.

This includes protection against:

  • User Datagram Protocol (UDP) packets: Where server ports are targeted by attackers.
  • Syn TCP and Ping attacks: Designed to overwhelm server resources forcing you offline.
  • Other amplification-based attacks like Network Time Protocol (NTP) and Domain Name Server (DNS) response traffic attacks

*Customers should be aware that no system however protected is DDoS proof. JaneVPS network will protect you against the most common volume-based and protocol floods.

Why are Solid State Drives better?

HDDs contain lots of tiny, moving parts inside— like spinning plates, magnetic heads, and spindles—which can easily screw up causing data loss.

Unlike other hosts, HostJane only uses Solid State Drives (called SSDs) which make the read/write speed of your data and apps faster and more reliable.

SSDs are better because they have no moving parts inside to slow them down, giving jane 3 cool advantages:

  1. Read/write speed: HostJane's SSDs compute faster which improves website loading times, makes apps faster, and increases productivity.
  2. Smarter: Made from silicon memory chips, HostJane's SSDs have less power consumption than HDDs, which we pass on as cost savings to you.
  3. Tougher: With no motorized spinning parts, HostJane's SSDs generate less heat making them less likely to burn out or fail, and longer lasting.

You can cancel your server at any time from your Hosting Portal account.

Refunds

View HostJane's refund policy. Due to the nature of server provisioning, we cannot provide prorated refunds unless the server is materially damaged.

How to Cancel my VPS?

1. Login to the Hosting Portal

Navigate to Dashboard

Find the server you wish to destroy in the Services list.

2. Select Manage under Options

Select Cancel Options at the bottom of the Information tab.

3. Select Cancellation Type

You can choose to cancel immediately or at the end of the current monthly term.

You will need to confirm your Hosting Portal account password to proceed with termination.

Danger Zone

Cancellation is immediate and not reversible. All data is destroyed.